Jinna Npd
map-marker Freehold Township, New Jersey

Returning your phone call

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I cant get through to a representative. I paid my mortgage on January 6 it hasnt gone through my bank yet.

I really dont understand why I cant talk to someone. Im returning your call. This is very frustrating.

Ive never experienced anything like this. This is the worst bank Ive ever dealt with.

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User's recommendation: Never

Scott T Gmd

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Verified Reviewer
| map-marker Portland, Oregon

To talk to someone about a home

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I wrote them an email, and they were very nice, very professional. They let me know they received my email and will be looking into my request.

I couldn't ask for more than that at this point. So, as for contacting them, I'm good with it so far.

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User's recommendation: To each his own. Maybe it depends on who answers your call? But be respectful and nice

Steve S Kuh

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Verified Reviewer

Still no contact with a human.

Answer your phones! I really have some important questions that a machine cannot help me resolve.

Signed,

All Your Customers!!!

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Preferred solution: A human to speak to me

Anonymous
map-marker Denham Springs, Louisiana

Your customer service sucks

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The automated system sucks!!! I tried for 2 hours trying to talk to a real person about a billing question.

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User's recommendation: -0

Iram Qoy

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Verified Reviewer
| map-marker Webster, Texas

Lien release

Provde better way to reach a live person. Have to try and navigate all the recordings and almost impossible to get through. Waiting on my lien release since July 2024

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User's recommendation: Communication will be challenging

Gene B Tju

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Verified Reviewer
| map-marker Lowville, New York

Contractor for your client Kelly Amidon. Need to set up pmt arrangement

No contact made, no results. No return phone call.

They refuse to actually talk to anyone. It's all done by chat or email.

And with chat, it's a bot so it's like hitting a brick wall. Absolutely useless company as far as communication.

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User's recommendation: Not good for buisness

Erick Auw
map-marker Cape Coral, Florida

Escrow checks sent with wrong name

My brothers mortgage was paid early and escrow checks were sent in his name and address. The problem is he passed away November 16, 2024 and I ( beneficiary and in charge of the estate) cannot deposit or cash them.

I need to know how to resolve this.

His name was Richard Alberti and address is 1990 West Homewood Rd Conway S.C. Please help!

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Canisha Bwv

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Verified Reviewer
| map-marker Easton, Pennsylvania

Need letter

The problem is the automated system needs to be revamped, if you need to speak to an agent because the system can't,then grant me my wish, your agents are there to help am I right. I think most people like speaking to a live person, especially the older generation.

Once I communicate with an agent problem solved. End of story

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User's recommendation: Speak to a knowledgeable person

Benzion Oqi

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Verified Reviewer
| map-marker Coatesville, Indiana

Can’t seem to get a hold of a representative the automatic operator system stinks. I can’t get anybody to answer it right it just keeps repeating itself. I’ve been on here for 20 minutes trying to get

Wanting to talk to somebody about refinancing my mortgage payment to pay off some personal loans and a car loan

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Selam Pnm
map-marker Philadelphia, Pennsylvania

Necesito que me envíe el resumen del año 24 o sea la declaración de impuestos a mi dirección 1307 W Liberty st Allentown PA 18102

Necesito que me envíen a mi dirección 1307 W Liberty st Allentown PA 18102 la declaración de impuestos del Años 2024,por favor es que voy hacer los Tax gracias lo espero

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Rudy P Hzb

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Verified Reviewer
| map-marker Gold Coast, Queensland

You took money from my account without my authorization

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You took $1200 from my checkiYng account without any authorisation... Good news --- you put it Back on the 31st.

How did you get an authorization to do that ??

You must have some relationship with M&T bank..

Call me monday to explain.. 714381****

You owe me at least $39 for a "Bounced" Additionally it looks like there are a number os checks that will receive the same treatment next week.

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Preferred solution: Full refund

User's recommendation: Do not use either Mr. Cooper or Northdtar

Anonymous
map-marker Rocklin, California

Mortgage payoff and new loan

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Have a person answer phone calls and help with customer service. I was trying to get some info about our loan, but the robot wont connect me to a person and it just sends you to different recordings that didnt help solve my questions

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Resolved
Eve Snr
map-marker Brooklyn, New York

Resolved: I have problems with my two mortgage

Big 0

I need to talk life with rep

The srvices of your bank is the worst that I see

No rep what kind of bank it look like mom store

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Zona Ldq
map-marker Dallas, Texas

House at 4703 S Lamar st Amarillo tx

I tried to speak to someone regarding my name on the account. Since I only had the address and not the loan number my call was never handled and I hung up the phone.and I wasnt happy with the lack of assistance I did not receive

I will never recommend your company for anything

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Claudine Xxw
map-marker Lancaster, Pennsylvania

Worst customer service I’ve ever experienced

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It is impossible to speak to anyone at this awful company. The phone line is a loop that NEVER connects you to a human.

The only way is through an antiquated chat option.

Mr Cooper sucks and my issue is still unresolved. Im going to withhold payment and then, maybe, Ill get a phone call.

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