Contact Mr Cooper Customer Service
Mr Cooper Phone Numbers and Emails
Toll-Free Number:
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(888) 480-2432
Customer Service:
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(833) 661-0258Free Mortgage Checkup
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(833) 685-2565
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(866) 665-2783
Mr Cooper Emails:
How to Contact Mr Cooper?
Most Popular Number:
| Total calls: 1 712 | Issues resolved: 59 | Last call: Mar 15, 2025 |
Mr Cooper Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mr Cooper Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mr Cooper is 8884802432. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 33% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mr Cooper may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Mr Cooper Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Mr Cooper is 8884802432. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 33% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Mr Cooper may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Mr Cooper mainly because of request for information, product/ service, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Mr Cooper is researchincoming@mrcooper.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Mr Cooper Website:
Mr Cooper Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
For Payments
Mr. Cooper
PO Box 650783
Dallas, TX 75265-0783
For Overnight Mail
Mr. Cooper
800 State Highway 121 Bypass
Lewisville, TX 75067
Notice Of Error/Request
For Informationtool-tip-icon
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741
For Overnight Payments
Mr. Cooper
3000 Kellway Drive, Suite 120
Carrollton, TX 75006
Mr Cooper Customer Service Reviews
I tried calling Mr Cooper for answers to my escrow shortage/increase. It took 2 days, several calls and a lot of frustration, and I was not able to get past their robot phone system to talk with a real person.
While I understand robots cost less to employ than a human, I am sure that human would appreciate some human touch on occasion
I emailed this site, and within 24 hours I had a return call from Mr Cooper. It never should have gotten to that point.
I returned their call and was able to speak to a real person and got the issue resolved. Mr Copper in the future needs to be aware sometimes a human is better than a robot.
Mr cooper changed my escrow. My usual payment was submitted and excepted.
Because it was short the extra escrow they claim No payment was made and sent it to collection.
None of their phone numbers let you talk to a human. Extremely poor customer service.
No me contestó un operador después de muchas llamadas me pueden contactar a mi número de teléfonolefono
How Good is Mr Cooper's Customer Service?
Summary of Mr Cooper Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mr Cooper?
Payments and Charges Question:
- “To inform them that my payment this month will be late, due to medical issues. It will be paid on Friday March 21, 2025”
- “Payment is incorrect. Need to talk to live rep.”
- “Payment”
Request for Information Question:
- “I would like to speak to a representative”
- “Speak with customer service”
- “Need to talk to somebody”
Product/ Service Question:
- “Insurance”
- “Loan changes”
- “Loan”
Account Question:
- “Balance”
- “Awful automated call service, was hung up on several times by a lousy robot. Also I need to access an account and need to speak to an actual human being.”
- “Can’t access account”
Employment Question:
- “Pay off”
- “Necesito me envíes el W2 para mi declaración de impuestos 2o24por correo”
- “Necesito me envíen el w2 por correo electrónico gracias”
Return/ Replace Question:
- “Returning call”
- “Returning your phone call”
- “Change of address”
Staff Question:
- “Customer service”
- “I need to speak to a Customer Service person about a complex issue that cannot be addressed through your automated Customer Service lines.”
- “Terrible service”
Refund Question:
- “Refund check made out to George Street Santa Garcia needs to be just George Street”
- “Refund check”
- “Refund check No comes from more that 6 weeks”
Shipping and Delivery Question:
- “My bank (USAA) has not received homeowners insurance payment. I have tried numerous times to speak with a live agent.”
- “Your saying you haven't received my payment”
- “Did not receive a bill for August 1st”
Website/ Application Question:
- “I need to notify them that I’m in a process of filing an application to see if we can be exempt from flood insurance”
- “2023 tax document not on site”
- “When is the Mr Cooper website being restored?”
Activation/ Cancellation Question:
- “I need to cancel one item the handbag I ordered on the reference 44x19669UJ”
Other Question:
- “Nesecito un refinanciación”
- “Mortgage”
- “Pay blll”
Compare Mr Cooper Customer Service To
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