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Contact Mr Cooper Customer Service

How to Reach a Person at Mr Cooper

Verified Contact Information

Toll-Free Number:

  • 1-888-364-2432
Call Now
Send Message

Customer Service:

  • 1-833-661-0258
    Free Mortgage Checkup
  • 1-833-685-2565
  • 1-866-665-2783

Investors/ Franchising:

  • 1-720-634-2923
    International
  • 1-855-874-2685

Accessibility:

accessibility@mrcooper.com

Complaints/ Feedback:

noncustomerform@mrcooper.com

Customer Service:

researchincoming@mrcooper.com
Transfer Of Ownership

Investors/ Franchising:

shareholders@mrcooper.com

Media:

mediarelations@mrcooper.com
social.media@mrcooper.com
support@mrcoooper.com

Mr Cooper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Mr Cooper Phone Number
1 (833) 661-0258
Average Hold Time
00:02:52
Average Calls duration
3 minutes
Most Popular Mr Cooper Email Address
researchincoming@mrcooper.com
Mr Cooper Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Mr Cooper?

The Mr. Cooper phone number for customer service is 1-833-685-2565. Call this number to speak with a Mr. Cooper representative for assistance with your mortgage or home loan account, including questions about payments, statements, and account details.

The Mr Cooper customer service hours are Monday through Thursday, between 7:00 am and 8:00 pm CT, Friday between 7:00 am and 7:00 pm CT. On Saturdays, Mr Cooper customer service hours range anytime between 8:00 am and 12:00 pm CT.

If you need to mail Mr. Cooper for customer care about any queries regarding payments, send your letter to the following address : Mr. Cooper, PO Box 650783, Dallas, TX 75265-0783. There are several other Mr. Cooper addresses for different purposes:

For Overnight Mail:
Mr. Cooper
800 State Highway 121 Bypass
Lewisville, TX 75067

For Overnight Payments:
Mr. Cooper
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Notice Of Error/Request For Information
Including notices of error, complaints, requests for information, or other qualified written requests:
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741

Mailing customer care may take longer to receive a response compared to other contact methods such as calling or emailing. If you need immediate assistance, contact Mr. Cooper customer service via phone or online chat.

Mr. Cooper customer service is not available 24/7. The customer service representatives are available to assist you Monday through Thursday between 7:00 am and 8:00 pm CT and Friday between 7:00 am and 7:00 pm CT. On Saturdays, Mr Cooper customer service hours range anytime between 8:00 am and 12:00 pm CT.

If you need assistance outside of these hours, Mr. Cooper offers support through their website, including online chat and email support, as well as a comprehensive FAQ section with answers to common questions.

PissedConsumer Club

Contact Information

Mr Cooper Website:

Mr Cooper Help Center:

Corporate Office Address:

Nationstar Mortgage LLC
8950 Cypress Waters Boulevard
Dallas, Texas 75019
United States

Other Info (opening hours):

Mailing Addresses:

For Payments

Mr. Cooper

PO Box 650783

Dallas, TX 75265-0783


For Overnight Mail

Mr. Cooper

800 State Highway 121 Bypass

Lewisville, TX 75067


Notice Of Error/Request

For Informationtool-tip-icon

Attn: Customer Relations

PO Box 619098

Dallas, TX 75261-9741


For Overnight Payments

Mr. Cooper

3000 Kellway Drive, Suite 120

Carrollton, TX 75006

More contact details

How Customers Rate Mr Cooper Support?

4.1 / 5
Good

Based on 2.8K calls to Mr Cooper customer support through PissedConsumer.com and 13 survey responses.

Total Calls
2.8K
Avg Call Duration
02:25
Issues Resolved
9%

Why Customers Call Mr Cooper?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 36%
  • Payments and Charges 25%
  • Request for Information 16%
  • Product/ Service 11%
  • Account 4%
  • Employment 3%
  • Return/ Replace 1%
  • Refund 1%
  • Staff 1%
  • Shipping and Delivery <1%
  • Website/ Application <1%
  • Activation/ Cancellation <1%

Customer Inquiries & Issues

36%
  • "Past records"
  • "Mortgage interest for 2025"
  • "1098 tax form"

Payments and Charges

25%
  • "I need the mortgage interest I paid in 2025."
  • "Dispute"
  • "Make payment"

Request for Information

16%
  • "Need to speaker with representative about correct mortgage"
  • "mortgagee clause information"
  • "Find out why I have a credit problrm"

Product/ Service

11%
  • "Loan papers"
  • "Loan amount"
  • "Loan question"

Account

4%
  • "Unlock account"
  • "Can't sign in to pay my mortgage"
  • "Mortgage balance"

Employment

3%
  • "Pay off"
  • "Payoff"
  • "Payoff quote"

Return/ Replace

1%
  • "Change payment bank account"
  • "Change account for payment"
  • "Returning call, can't contact an agent."

Refund

1%
  • "Refund check"
  • "Refund due - not received - void check emailed"
  • "Refund not received"

Staff

1%
  • "Settlement services"
  • "Customer service"
  • "Need a live customer service agent to help me"

Shipping and Delivery

<1%
  • "Have not received deed to my home"
  • "Did not receive our 2025 tax returns"
  • "never received how much interest we paid for home"

Website/ Application

<1%
  • "I need to notify them that I'm in a process of filing an application to see if we can be exempt from flood insurance"
  • "2023 tax document not on site"
  • "When is the *** website being restored?"

Activation/ Cancellation

<1%
  • "I need to cancel one item the handbag I ordered on the reference 44x19669UJ"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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