Mr Cooper - Horrible CS - Late Fee Charged day of Pay Off.
I wish I could leave a MINUS score! Mr.
Cooper bought my loan from CitiBank in Sept 2017 & I have paid them almost $38,000. I have NEVER been late, not once! I ReFi'd my loan & NOT with them, I told my new mortgage company to fund the payment to Mr. Cooper on 9/17 as that was the date on my statement prior to a late fee.
(I miss-read it, it said "if payment is received ON OR after 9/17/19 a $55.74 late fee will be charged". I missed the "ON OR" words. So I called Mr. Cooper's CS and asked them to refund my late fee, after all I have NEVER been late and had just paid off my loan.
The CS rep said he would request it. I called tonight and after 55 min. of being on hold, I was told the request was denied. I then asked to speak with a manager & she said since the request was denied, there was nothing she could do.
What a *** move! Total BS that after 2 years & countless amounts of interest that I paid them, that they can't refund the late fee they charged me. (Prob.
because I didn't ReFi with them) So beware, they are petty, greedy & plain rude and over the EXACT DAY that it was paid off, is the day the charged the late fee and it was a simple over site. I was told they cannot refund the late fee because my loan is paid off & I told them they already have to pay be the overage paid and to include it in that check.
Reason of review: Problems with payment.
Monetary Loss: $56.
Preferred solution: Full refund.
Mr Cooper Cons: Horrible service.
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