Mr Cooper
Mr Cooper Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mr Cooper has 1.3 star rating based on 284 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Mr Cooper to a friend or colleague.
- Rating Distribution
Pros: Non, Cant think of any, No clue how to be a mortgage servicer.
Cons: Deceptive practices, Horrible service, Liars just like nationstar horrible company.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mr Cooper has 1.3 star rating based on 284 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Mr Cooper to a friend or colleague.
- Rating Distribution
Pros: Non, Cant think of any, No clue how to be a mortgage servicer.
Cons: Deceptive practices, Horrible service, Liars just like nationstar horrible company.71% of users think that Mr Cooper should improve its Customer Service.
88% of users say that they won't use Mr Cooper in the future for similar services or products.Recent recommendations regarding this business are as follows: "Communication will be challenging", "Make customer service representative on option when calling", "avoid at all costs", "GET YOUR LOAN WITH A GOOD CUSTOMER SERVICE BANK NO MR. Pooper", "Have nothing to do with Mr Cooper.".
Most users ask Mr Cooper for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Mr Cooper Reviews
"To talk to someone about a home"
I wrote them an email, and they were very nice, very professional. They let me know they received my email and will be looking into my request. I couldn't ask...
"Customer service"
The phone system for Mr Cooper may be the worst in the USA. Getting thru the Automated answering system to speak with a live person was impossible. After three...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coatesville, Indiana
Can’t seem to get a hold of a representative the automatic operator system stinks. I can’t get anybody to answer it right it just keeps repeating itself. I’ve been on here for 20 minutes trying to get
Wanting to talk to somebody about refinancing my mortgage payment to pay off some personal loans and a car loan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Endosar un cheque
No puedo depositar el cheque sin estar endorsado esta a mi nombre y de nationstar mortgage y nesecito poder pagar los gastos del arreglo de la casa
Morgan Hill, California
Unclaimed property
I received a letter today from the California State Controller stating I had unclaimed property (money)? And to contact you.
However, when I called I wasnt given the opportunity to request a customer service representative. The automated system stated that I didnt have a refund.
Would like a callback at 408807****. Rebecca Jo Reed
User's recommendation: Make customer service representative on option when calling
New York, New York
Uncashed refund check
Cambiar un cheque que Esta a nombre de la compañía y no tengo un número donde pueda comunicarme con ustedes mi hipoteca Esta obtener necesito información sobre como cambiarlo y comunicarme con ustedes solo Otras compañías me contestan espero este mensaje lo pueden recibir gracias
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
COOPER IS THE WORST!
I was notified that Mr. Cooper had purchased my mortgage loan from my previous mortgage company.
On 18DEC2024 I was contacted by Mr. Cooper to inform me that my payment (my very first for this new mortgage) was late. I received the voicemail and I made a considerable amount of attempts to contact them to resolve the issue. No way to get a hold of a live operator.
Made additional attempts to contact them on 19DEC 2024. Again, after spending hours trying to get to a LIVE OPERATOR to assist me. NOTHING! Each and EVERY time I was hung up on by the automated system.
This is my first payment for this mortgage and the LAST time I will ever be put in this situation. In over 30 plus years of working with mortgage companies, not one time, NOT ONE have I ever experienced something like this. I'm actually embarrassed for them that they run a company so unprofessionally and disgusting like this. It is obvious that there are issues considering the amount of bad reviews that can be seen online.
I've seen one site that are favorable to them which may be questionable considering the amount of negative reviews. I will neither recommend this company or do business with them EVER again once I have left them.
I will be refinancing with another more reputable mortgage company. COOPER IS THE WORST!
Preferred solution: Nothing..... they need to be looked at very closely by the Department of Justice.
User's recommendation: Have nothing to do with Mr Cooper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Legal useless number loopholes you nowhere
Re: Mr. Cooper aka Nationstar, You need to fix and make your customer service number 888-480-**** operational.
This number takes you through the hoops and doesn't get you anywhere to a live person to talk to for customer service. Please do something about this! What if you were in our shoes as the homeowners paying you $5772.71 every month for a mortgage and not being able to talk to a live person when you need customer service regarding your mortgage or escrow accounts?
It is nerve-racking and unfair! At this point, we want to refinance and get our loan out of this bank.
- Worst customer service
Preferred solution: They need to fix their customer service number. It does not work. This is illegal.
User's recommendation: GET YOUR LOAN WITH A GOOD CUSTOMER SERVICE BANK NO MR. Pooper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
The phone system for Mr Cooper may be the worst in the USA. Getting thru the Automated answering system to speak with a live person was impossible.
After three attempts and 17 minutes, I went to chat online. The person I finally got was not able to help me and gave me another number to call. Then after two attempts with that AI, I did reach a person.
46 minutes to get a 3 minute problem solved. If you can avoid Mr Cooper, I suggest you do.
User's recommendation: avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Do any humans work at this company???
Here is the message I submitted to the Better Business Bureau today:
This company does not have humans available to field customer service requests. It offers only AI-based and automated services.
As a result, I am unable to get it to accept an important tax document, which I believe is necessary for it to correctly calculate my mortgage.
I didn't ask to have Mr. Cooper in my life -- this company bought my home loan a few months ago.
But if it's going to handle my mortgage, it needs to have HUMANS at the ready who can answer my questions and provide contact information to ensure that my monthly mortgage payments are correctly calculated and that its staff is paying my taxes out of the escrow account.
- No humans work here
Preferred solution: I need a HUMAN to call me and help me get my documents over to them, so that my mortgage may be adjusted if need be.
User's recommendation: FILE A COMPLAINT with the BBB. DEMAND that HUMANS are available to handle customer service needs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
To talk to someone about a home
I wrote them an email, and they were very nice, very professional. They let me know they received my email and will be looking into my request.
I couldn't ask for more than that at this point. So, as for contacting them, I'm good with it so far.
User's recommendation: To each his own. Maybe it depends on who answers your call? But be respectful and nice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Webster, Texas
Lien release
Provde better way to reach a live person. Have to try and navigate all the recordings and almost impossible to get through. Waiting on my lien release since July 2024
User's recommendation: Communication will be challenging
Rocklin, California
Mortgage payoff and new loan
Have a person answer phone calls and help with customer service. I was trying to get some info about our loan, but the robot wont connect me to a person and it just sends you to different recordings that didnt help solve my questions
Brooklyn, New York
Resolved: I have problems with my two mortgage
Big 0
I need to talk life with rep
The srvices of your bank is the worst that I see
No rep what kind of bank it look like mom store
Lancaster, Pennsylvania
Worst customer service I’ve ever experienced
It is impossible to speak to anyone at this awful company. The phone line is a loop that NEVER connects you to a human.
The only way is through an antiquated chat option.
Mr Cooper sucks and my issue is still unresolved. Im going to withhold payment and then, maybe, Ill get a phone call.
Jacksonville, Florida
Info on adding taxes to my payment
I needed to talk to someone about adding additional taxes to my Escrow. I was not given the option to speak to a customer service representative. No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Sacramento, California
The automarl system is not everything.Sometimes you need to talk to somebody
Very very poor service
I wish I would never have to call again
I can comb Monday to Friday or 7 days a week. Nobody answered ever ever the system you don't have is wrong. It doesn't work for everybody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Endosar un cheque
El problema es que no puedo depositar el cheque porque necesito que me lo dé la compañía. Así no puedo, no contesta nadie.
- No contesta
- No contesta las llamadas
Preferred solution: Una dirección para poder enviar el cheque que no lo puedo depositar
Brands Related to Mr Cooper
Companies Similar to Mr Cooper
Lakeview
“I sent a payment to your company on 09/26/24 for payment of October before my loan was transferred to...“
Roundpoint Mortgage Servi...
“I paid my mortgage last month. Apparently, there was an internet connectivity issue when I submitted my...“
Newrez
“I've been trying for over a month to have my escrow reanalyzed because our property tax situation has...“
CrossCountry Mortgage
“I have never felt so disrespected in my entire life as a client. Tory Valencia, Director of Operations,...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Won’t help you dummy that’s not an accredited company responsible or liable your comment flew out the window. I’m sales agent for cooper and we don’t feel bad at all trust me.
Keep calling refi and we will keep putting you in the endless rabbit holes.
There are humans you just gotta know how to operate computers it’s 2025! Not 1965!