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1.0
Details

Update by user Aug 31

They have never told me what the additional monthly charge is for but I am not able to pay an additional principle only payment on this loan. I feel they are extorting money from many others, not only me ...

Update by user Aug 01

Their Website is https://www.mrcooper.com/ They have a...

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2 comments
OutlyingBeagle852
#1728160

I have them and they are awful. Failed to pay homeowner's insurance by due date.

By law they have to respond to error of complaint letter under Federal Law.

This link is from Consumer Financial Protection Bureau. https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-request-information-about-my-mortgage-en-1855/

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Review
#1609360 Review #1609360 is a subjective opinion of poster.
Cons
  • Poor customer service and lender servies
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Nationstar Bank
  • Mr Cooper Mortgage
1.0
Details
In January 2019, Mr. Cooper bought out my mortgage company. For years my bank paid my half of mortgage every other week. Which means that I am paying my mortgage off ahead of schedule. Well when they took over my mortgage payment I noticed that they were charging me...
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Review
#1675952 Review #1675952 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Sale my mortgage to other company that can actually handle bi-weekly payments
1.0
Details
We need an attorney to file a class action suit against this company on our behalf. How do we find one? Still dealing with this forced Modification, and as their website says we are $3 grand plus behind, we now have a letter saying over $8grand. We are sending our...
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Review
#1673769 Review #1673769 is a subjective opinion of poster.
Cons
  • Pedatory
  • Fraudulent
  • Misrepresentation
Reason of review
Problems with payment
Loss
$12000
Preferred solution
Full refund
Tags
  • Mortgage
I was interested in making bi-monthly payments to pay off my loan early and since I get 26 paychecks a year that would be an extra payment a year. Mr Cooper only offers a fee service to do this...in other words pay this other company $2.50 a payment and we will take...
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1 comment
Anonymous
#1758463

Never heard of them. The only "Mr.Cooper" I know is Alice.

Review
#1673634 Review #1673634 is a subjective opinion of poster.

Mr Cooper - Two payments in one month and it's my fault

1.0
Details
changed my automatic payment and they take two in one month resulting in overdrafts and tell me it is my fault. when you call to talk to them they are unwilling to accept responsibility for their mistake.
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Review
#1671056 Review #1671056 is a subjective opinion of poster.
Cons
  • Terrible customer service and poor monitoring of account
  • Worst customer service and mangers
Reason of review
Problems with payment
Loss
$100
Preferred solution
pay for my overdrafts caused by them taking two payments in one month instead of the one they are supposed to take

Mr Cooper in Moreno Valley, California - Needing of address

I need. an address. regards. 2 endorsement. of a check from my insurance. I know it's in Springfield Ohio but I kind of. don't remember the rest of it. for this. issue that I need to get. thank thank you.
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Review
#1670120 Review #1670120 is a subjective opinion of poster.
1.3
Details
I wish I could leave a MINUS score! Mr. Cooper bought my loan from CitiBank in Sept 2017 & I have paid them almost $38,000. I have NEVER been late, not once! I ReFi'd my loan & NOT with them, I told my new mortgage company to fund the payment to Mr. Cooper on 9/17 as...
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Review
#1668409 Review #1668409 is a subjective opinion of poster.
Service
Cons
  • Horrible service
Reason of review
Problems with payment
Loss
$56
Preferred solution
Full refund
Tags
  • Nationstar Bank
  • Mr Cooper Mortgage

Mr Cooper in Bells, Texas - Terrible

1.0
Details
They ask me if I want to make my payment and I said yes well they didn’t tell me I had a late fee and it’s been a mess to clean it up ....
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Review
#1667553 Review #1667553 is a subjective opinion of poster.

Mr Cooper in Atlanta, Georgia - Embezzeling monies

1.0
Details
Mr. Cooper is trying to forclose on my home citing that I have not paid mortgage since 2017. My bank statements all reflect payments, some with two payments in one month. Mr. Cooper cannot account for $3,138.86 that I paid to them for mortgage. Also, they have violated at least 10 regulations put forth by FHA/HUD regarding Single Family home policies. KEEP TRACK OF YOUR TRANSACTIONS, TRY TO REFINANCE WITH SOMEONE ELSE. MR. COOPER SUCKS !!!
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Review
#1665827 Review #1665827 is a subjective opinion of poster.
Cons
  • Should be put out out of business
Reason of review
they are theives and will try to obtain property rights illegally. also discriminates against persons on SSDI.
Loss
$313886
Preferred solution
Let the company propose a solution
Mr. Cooper purchased my mortgage from another company, my property tax has not been paid, for the pass six months I tried to get them to resolved this I'm still waiting. Why are this companies still in operation? The Federal Government need to investigate this company,...
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1 comment
OutlyingBeagle852
#1752126

You need to send them notice of complaint! By law they have to respond to error of complaint letter under Federal Law.

This link is from Consumer Financial Protection Bureau. https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-request-information-about-my-mortgage-en-1855/ Also contact your taxing authority. Mine told me that there is no way to refund me if I pay. However, I plan to check on last day before due date and pay myself online if they do not pay.

When Mr. Cooper does the yearly Escrow Analysis then they should be able to rectify it.

Review
#1656484 Review #1656484 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Mr Cooper Customer Service

Mailing Address:
Mr. Cooper
PO Box 619098
Dallas, Texas 75261-9741
United States
Phone:
(888) 480-2432
All Mr Cooper Contacts
Im a hurricane irma Mr Cooper victem and I am forced to apply for their Modification. They refuse to refinance, the finance Manufactured homes, they have us through book of business purchase. I was seeing a drop in my principle of over $100/ month, when Irma came...
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Review
#1654716 Review #1654716 is a subjective opinion of poster.
Pros
  • Cant think of any
Cons
  • Refuses to honor the disaster deferment
  • Refuses to refinance
  • Lack of ethics
Reason of review
Warranty issue
Loss
$14000
Preferred solution
Full refund