Mr Cooper
Reviews and Complaints

I don't know why there is no way to contact a human at your company. I have gone through a zillion options and never once got a real person.

I am tired of all this online back and forth.

I would not recommend Mr. Cooper to anyone shopping for a loan.

I received a letter today from the California State Controller stating I had unclaimed property (money)? And to contact you.

However, when I called I wasnt given the opportunity to request a customer service representative. The automated system stated that I didnt have a refund.

Would like a callback at 408807****. Rebecca Jo Reed

I can't get customer service to pay off my loan. Go figure. All attempts by phone have resulted in a loop.

Been Trying All Day To Get To A Customer Service Rep To Inquire About Foreclosure For Sale More Than 10 Phone Calls And Couldnt Get Connected The Automated Service Stinks

Please Have A Human Call Me Back

Thomas 904-993-****

I want to know why my payment went up and ai can't get a human on the phone. Please have someone call me!!!

Mr. Cooper Es una buena compañía de hipoteca el problema es su servicio de atención al cliente es pésima todo es automático y de ninguna manera te pasan a un representante yo he intentado todas las opciones y nunca he podido

You took $1200 from my checkiYng account without any authorisation... Good news --- you put it Back on the 31st.

How did you get an authorization to do that ??

You must have some relationship with M&T bank..

Call me monday to explain.. 714381****

You owe me at least $39 for a "Bounced" Additionally it looks like there are a number os checks that will receive the same treatment next week.

Got a letter saying my account needed updating, gave a number to call customer service agent, but all you get is automated system wont let you talk to a human being. Tryed 4 different numbers and they all go back to automated system. Only been with them 2 months but iam looking hard for another lender.

Was told my account needed updating. Called 3 different numbers and can not talk to a human being.

You cant get past automated system.

Company cant do nothing, I will be refinancing with another lender shortly. Mr cooper is ***

I need to report the death of a my brother who has a reverse mortgage with you I believe has a reverse mortgage

Customer service not good at all, no one answers when call, just a tape only. We need to fix that, that a big issue.

Computer system will not allow to speak with a customer service rep. System don't allow to ask questions that apply to the situation. Very frustrating.

I need a 1098 form please

Please send me a 1098 form thank you thank you thank you for thank you so much please why so complicated

Lender cannot find my loan number and will not let me talk to a live agent to get this taken care of.

I'm disappointed and would like to speak to a representative instead of a recorder. How can I speak to an agent?

What's going on with the customer service where you cannot speak to a live person? I would like to speak to a person, not a recorder.