Anonymous
map-marker Henderson, Nevada

Customer service

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All the 800 numbers funnel back to one direct number. There is NO way to get out of the automated system.

No matter how many times I asked for "customer service" or "something else," the system NEVER let me out of the automated questions. My particular issue can not be handled in this manner.

This was the worst system I've ever used! If I can give zero, I would.

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Madalynne Yoo
map-marker Jacksonville, Florida

Info on adding taxes to my payment

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I needed to talk to someone about adding additional taxes to my Escrow. I was not given the option to speak to a customer service representative. No

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Cassidi Zxt

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Verified Reviewer
| map-marker West Sacramento, California

The automarl system is not everything.Sometimes you need to talk to somebody

Very very poor service

I wish I would never have to call again

I can comb Monday to Friday or 7 days a week. Nobody answered ever ever the system you don't have is wrong. It doesn't work for everybody

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Malcolm Yqb

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Verified Reviewer
| map-marker Santa Ana, California

Endosar un cheque

El problema es que no puedo depositar el cheque porque necesito que me lo dé la compañía. Así no puedo, no contesta nadie.

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Pros:
  • No contesta
Cons:
  • No contesta las llamadas

Preferred solution: Una dirección para poder enviar el cheque que no lo puedo depositar

Inman Abb
map-marker Kansas City, Missouri

Change bank information for mortgage payments

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No contact with customer service. Just repeat, repeat, repeat same shit.Auto does not have my answer or even understand anything I am asking for. Limited interaction on your part

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User's recommendation: Get real. This is a messed up system

Daijon Jjb
map-marker Lakeland, Florida

Not acceptable need humans to talk to not machines

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Customer relations and customer support have had no good communication with this company worst ever!

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David G Jkw

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Verified Reviewer

Forebearance

Thank you for taking my message. We have had two major hurricanes.

I ended up in the hospital and did not get out until last Wednesday. I have not worked since approximately May 7 when a simple eye surgery turned into a surgical instrument being shoved through my eye. Is there any way someone can contact me? I don't know if you have forbearances, but I would appreciate if somebody would call me.

Otherwise, I have to use every cent that I have to make this month's mortgage payment, and I have not been on a mortgage payment in 37 years. Please take the time to call me back or to email me. My phone number is area code 631-335-**** and my name is Mr. David Gavula, and I live at 14279 Chamberlain Ave.

in Largo, FL 33774. God bless. I hope to hear from you.

Should I not, please have a very happy and healthy Thanksgiving. Thank you, Dave.

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User's recommendation: It doesn’t hurt to ask, and it might help them improve their customer service

DONAVAN G Jgh

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Verified Reviewer

Talk to a live person

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Why is it so difficult to talk with a live person? I have been trying for hours to talk to someone and keep getting looped through the automated system.

You guys emailed me that there is a problem with my insurance for my mortgage, but I can't talk with a live person to figure this out. This is super frustrating!

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Pros:
  • Good rate and online service
Cons:
  • Can not talk with live person
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Fix your automated service... some people want to talk to a live person

2 comments
Guest

I get it but some problems and questions can not be solved by anautomated system. Sometimes you need to talk with someone and it should not be that hard.

Guest

This is 2024 get with the time

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June H Vii

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Verified Reviewer

Inadvertently made a payment to my account which was paid off years ago

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I called and got Mr. Cooper, who says they are not Nationstar Mortgage, whom I was trying to reach. I inadvertently made a payment to my closed account and would like to get it refunded.

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Loss:
$87

Preferred solution: Full refund

Alex C Fym

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Verified Reviewer
| map-marker Culpeper, Virginia

Issues with payment processing

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I am a contractor with DF Lunsford Construction working on the rebuild of Lawrence Cottemond's property after a fire. His address is 623 Dering Rd, Petersburg, VA 23805.

I have spoken with the loss drafts department several times regarding past due payments for services rendered, and still am having no resolution. I submitted receipts, met the inspector on site, and am trying to complete this job, but Mr. Cooper is not paying. Originally this job started at $94,301.30, but due to additional damages, it has now reached $125,397.61 in the initial supplement process.

The supplement was for workI already completed of $31,049.45 and Mr. Cooper is sending a check weeks later for $12k. Your loss drafts department has assessed that only 40% of the job has been completed by whatever terrible math is used to determine that. To date, all structural repairs, brick veneer, HVAC rough-in, Electrical panel upgrade, 200 amp service, meter base, and a new roof/roof framing have been completed.

I need to insulate, sheetrock, install flooring, hang a couple lights, and put covers on the outlets in order to finish. If possible, can someone with enough managerial authority call me to explain why there is not sufficient cash flow to continue to repair this customer's home? We have been under contract for the repairs since May 8th, and a 2-3 month job is still not being able to be completed due to a lack of funding. You have received $116,016.41 to date from the homeowner on this insurance pay out and it is absolutely appalling that only $53,000 has been paid out.

The electrical and HVAC receipts for my subcontractors was nearly $30k, the roof was another $15k, the framing and structural repairs were another $20k, the removal of contents was around $6k, the dumpsters, portable toilets, etc. all cost money. If this is not resolved with some urgency, this house will continue to sit in a state of disrepair. I have paid out of pocket to complete the level of repairs to date due to the negligence in this process.

Your customer is livid, and out of options on how to proceed. Can you please get me to a person that can assist this homeowner in getting back in his house and on with his life?

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User's recommendation: Go elsewhere

Brogen Mfq
map-marker Joliet, Illinois

I have a question about my escrow account

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I have been trying to speak to a customer representative for the last fifteen minutes it is very frustrating to talk to a computer that cannot give me the answers to my questions.

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Makinsey Mow
map-marker Charlotte, North Carolina

Craverjamesetta@***.com

I was trying make payment on moblie app!! When message stated, my loan was transferred!!

I need to know to what company.

Make my December payment.

Thx u

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1 comment
Guest

I have the same message and never received notice that my loan was being transfered.

Tammy H Hyd

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Verified Reviewer

Keep house

I've sent in the proper paperwork that I was told I needed to send and still have not heard anything back as of 11/15/24. I believe the date was 10/19/24 when I emailed the items I was told to email.

My name is Tammy Hollingsworth, and my mother was Mary Hollingsworth. My phone number is 814-475-****. You can reach me at my email: rayneeh1983@***.com.

This is in regards to the property at 1140 Solomon St, Johnstown, PA 15902. Thank you.

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Preferred solution: Reply back

Michaelle Jht
map-marker Van Nuys, California

Update insurance information

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I am not able to talk to any representative!!

My renewal date was on a Sunday thats why it was not renewed till the next day and now I have to go through many steps to prove that my homeowners insurance was renewed.

Why there is no human help.

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Anonymous
map-marker Bayville, New York

Your phone system sucks. Impossible to get live person

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Impossible and frustrating to get to speak to live person

Its the worst ever . Im so pissed off. Waste my time

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