Connie D Qdi
map-marker Irving, Texas

No human being to communicate when they pwe money

IMO its a scam! My escrow overpaid. The loan was given to a spouse without my consent or knowledge . He died and Mr cooper made up a fictitious name of estate of Dave deets. There was no such thing. They agreed to have me pay it off . Escrow over collected/ paid from me not the fake estate of . Now after over a year and a half they say they now sent the funds to the county . But they want them in the fictitious name . I want the money my escrow overpaid.
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Loss:
$1919
Cons:
  • Wont pay back overpayment

Preferred solution: Full refund

User's recommendation: Never use Mr cooper . Imo it’s a scam! No human when they owe you money!

Anonymous
map-marker Grand Junction, Colorado

Impossible to get help - this company sucks!!!

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Cannot get a hold of a human - a complete waste of time to try to get through. 4 phone numbers and same *** on each one.
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User's recommendation: DO NOT EVER USE THIS COMPANY!!

Michelle W Okc

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Verified Reviewer

I need to get my money back from my escrow payment $480

Trying to receive my escrow payment back to my account is there any possible way that I can get a call back at 317-658-****
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Loss:
$480

Preferred solution: Full refund

Anonymous
map-marker Baltimore, Maryland

Cannot make any contact in any way, nor obtain the info I need.

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Online chat has been permanently unavailable for many weeks now. Any time of day or night. Cust. Service phone numbers are not given and have to be googled. Even then the appropriate options are not offered and no human can be obtained. Not once have I been successful. Apparently the only thing they communicate well is your social security number to hackers.
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User's recommendation: Steer clear!

Anonymous
map-marker Dobson, North Carolina

Unable to reach a live person. The AI system is VERY limited. My call could not be helped by standard AI. Where are the LIVE humans??????

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Security breech. Entire Cooper data hacked Oct 31, 2023. I got my first notice about it TODAY, March 11, 2024 with a letter dated December 24, 2023. Whaaaat?
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User's recommendation: Run away as fast as you can

Karl K Iqj

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Verified Reviewer

Non Responsive to Reason

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Paid by auto withdraw for 29 years and 11 months. On the last payment they failed to take the auto payment from my account and charged me a late fee and said I was at fault. Now paid off but still have not received escrow and send me a lien release that does not have notary seal on it.
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Loss:
$1000
Cons:
  • Unresponsive to simple truths

Preferred solution: Full refund

User's recommendation: Stay clear of these people they don't care about you only your money.

Richard M Szz

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Verified Reviewer

1098 Form

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When I go on their website to get my 1098, it only shows the years 2017 and 2018. I have tried calling them at 2 different numbers and cant take to a real person.
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Pros:
  • Sold my loan
Cons:
  • Lousy company

Preferred solution: My 1098

User's recommendation: Stay away!

William C Ign

Not good service

Trying to talk to a person about my issue I have but let me be late with a payment a person will call u then terrible company
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User's recommendation: Don't get a loan with this company

Rielyn Rjg

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Verified Reviewer
| map-marker Menifee, California

Tax refund

Tax refund fiscal year 2020 claim form was sent from Riverside County to NATION star MTG LLC DBA Mr. Cooper. Cooper. For my veterans 100% veterans disability tax refund again that Physical 2020 refund requesting amount that should be refunded to me. Pin # 33530****. Again, I need to know the amount to be refunded to me.
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Anonymous
map-marker Tuscaloosa, Alabama

Need tax statements

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I want to talk to a person on the phone not chatting I'm elderly I don't text I need to talk to a person.
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Nancy H Aad

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Verified Reviewer
| map-marker Glasgow, Kentucky

To ask about my new payment

I have no problem other than not being able to speak to a live representative when I have a question
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User's recommendation: Make sure you get a phone number that you can reach a live person if you need to or you won't get anyone

Anonymous
map-marker Glendale, Arizona

Cannot get a live person on the phone for complext issues

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Called and called, no live person option. Online chat, no help and gave the phone number to call putting me into phone tree *** I cannot believe I've been transferred to this horrible company!
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User's recommendation: pray you dont have to deal with this company

Leora M Txo

Reissue checks

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I requested 2 checks to be reissued. The checks were from Jan 2022.

They told me that the time frame for such a request had expired. In Jan 2022 I was diagnosed with small cell carcinoma lung cancer. A rare cancer of the lungs. Since being diagnosed I went through radiation and Chemotherapy.

Then after that I had to have Brain radiation. I was going thru old mail when I found the checks. I was just hoping that they could be reissued as medical bills are hard to keep up with.

If you need to verify anything my oncologist was Dr. Jogenpally at Thomas Memorial Hospital in South Charleston, WV.

Any consideration you could give me would be much appreciated.

Leora McCoy

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Loss:
$1313
Pros:
  • Good company to deal with until now

Preferred solution: Full refund

3 comments
Guest

You need to check with your state’s unclaimed property office. After so long any money owed to consumers ends up here.

Dajia Mul

hi, I am reservation daytime change, please

Dajia Mul

reservation date change please

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ROBERT G Jgz

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Verified Reviewer
| map-marker Lewisville, Texas

Access account

COULD NOT GET ONTO ACCOUNT OR GET A LIVE PERSON TO TALK TO...HATE MR COOPER NATIONSTAR terrible or no customer service
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Pros:
  • No pros

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid at all costs

jim j Nak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MY escrow account deduction does not equal my amount due

MY taxes and insurance increased to total $11504 annually My new escrow amount deducted will total $15048 a difference of $3544
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Preferred solution: My escrow account resolved

User's recommendation: The Customer Service number on website does not allow you access to a live person to explain issue.