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Shortened version of a very long and tiresome ordeal: Mr. Cooper (formerly Nationstar) sent Safeguard to a home we own but have rented for the past 10+ years.

Renter moved and we were rehabbing the house in order to sell. Just over 30 days late on our payment, Mr. Cooper hires Safeguard a "property preservation company", who deems the house vacant (which it was and we had notified Mr. Cooper of the same).

Safeguard hires two different companies to winterize and secure the house. The house had been vacant for two months with NO issues whatsoever until a property preservation company is hired. My sons went to work on the house, found the door locks busted and flooring (hardwood and tile) we bought to install in the house was stolen. They went up the street to buy a new lock, came back and caught one of the sub-contractor's cutting the walls and cutting out copper pipe from both the plumbing and air conditioning (see attached pictures of wall and pipe damage, the person caught has been charged criminally and admitted it to the local detective).

We had to fight with Mr. Cooper to give us information about why someone was in our house. We get in touch with Safeguard who ultimately passes us off to the sub-contractors' insurance companies (Chubb and Western Litigation) who will do nothing for us......which means we will need to go the legal route rather than thinking companies will actually do the right thing. Bottom line, our losses, spurred on by Mr.

Cooper having someone enter our house for "property preservation" literally precipitated over $15,000 in damage and theft to our house and no one will do anything for us. Mr. Cooper has no problem calling us daily beginning a day or two after our payment is due but they can't call and discuss sending someone in our house when we have already told them numerous times that we were in the process of rehabbing it. My husband talked to them the other day and they said there was no notation in our account of this occurring although I have multiple emails with them and Safeguard regarding this matter.

I would not finance with them EVER EVER again (I didn't originally, our loan was sold to them). Run away from this crooked company as fast as you can!!!!

Reason of review: Poor customer service.

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